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Policies & Payments

Appointment Policy 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.  Emergency cases will always receive top priority, which is why occasional appointment delay may occur.  Please realize that we make a sincere attempt to see each client on time. 

For your convenience, drop-off appointments are available.  A 'drop off' means the client brings their pet at their most ideal time.  The pet is monitored and cared for at Norwich Regional Animal Hospital until the doctor can perform a full physical exam.  Ideally, the pet is admitted in the morning so the doctor can examine the patient in between appointments, or at the time reserved for admitted patients. Once the exam is complete, we will call you to go over the diagnosis and recommended care.  

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  This is one of the reasons we ask you to restrain your pet.  For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area, exam rooms, or outside.  All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy

We require full payment at the time services are rendered. For your convenience we accept all major credit cards, as well as ApplePay or GooglePay, checks and cash.  We also provide third party financing information at our reception desk.


Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.


CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.


ScratchPay offers financing options ranging from $200 - $10,000. Visit or text PAY to 213-296-0817 to apply.

Norwich Regional Animal Hospital